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SHIPPING POLICY

Shipping Overview

We are committed to delivering your carefully curated selections with the utmost care and efficiency. Every order is processed through a meticulous quality check before being securely packaged to ensure your items arrive in pristine condition. Whether you're seeking everyday essentials or statement pieces, our logistics network is optimized for reliability and speed. Orders are typically dispatched within 1-2 business days after payment confirmation, excluding weekends and holidays.

Shipping Timeframe

Processing times may vary slightly depending on inventory availability and seasonal demand. Once your order leaves our fulfillment center, domestic deliveries usually take 3-7 business days, while international shipments require 10-20 business days for arrival. Note that unforeseen circumstances such as extreme weather or customs inspections may occasionally extend delivery windows. Rest assured, we proactively monitor all shipments and will notify you of any significant delays.

Shipping Costs

We offer the following shipping options: Standard Shipping (10-15 Business Days): 0-60$; Free (10-15 Business Days): 60$-9999$. Shipping fees are automatically calculated at checkout based on your delivery address and order value. For time-sensitive deliveries, expedited shipping options may be available upon request—contact our customer service team for arrangements.

Shipping Regions

Currently, we ship to most countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with complex customs regulations may experience restricted service availability. During checkout, our system will automatically validate whether we can deliver to your specified address. For inquiries about specific destinations not listed, please reach out to [email protected].

Order Tracking

Within 24 hours of shipment, you'll receive a confirmation email containing your unique tracking number and a direct link to monitor your package's journey. Our system integrates with major carriers to provide real-time updates, including estimated delivery dates and any routing exceptions. If you haven't received tracking information after 48 hours, check your spam folder or contact us for assistance.

Delayed or Lost Shipments

While we strive for flawless delivery, occasional transit issues may occur. If your tracking shows no movement for over 7 business days or the estimated delivery date has passed, please email [email protected] with your order number. Our support team will investigate with the carrier and coordinate solutions, which may include reshipment or refund options depending on the circumstances. Claims for lost packages must be submitted within 30 days of the shipment date.

Customs & Import Duties

International shipments may be subject to customs clearance procedures and additional fees imposed by your local authorities. These charges vary by country and are the responsibility of the recipient. We declare all items at their actual purchase value and cannot mark shipments as "gifts" to avoid fees. For accurate estimates, consult your national customs office before ordering. Note that unexpected delays may occur during peak inspection periods.
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Designer Heels, Leather Boots & Chunky Sneakers | Elite Footwear
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